Terms & Conditions
Customer Care
If you need any help or instructions with your order, feel free to contact us via Contact page. We will reply to your request within 24 hours during working days.
SHIPPING & RETURNS
Your order will be processed within 2-3 business days and will be delivered to the address entered when placing your order on this website site. For more details please view Shipping & Returns.
You have the right to return your purchase and receive a full refund within 30 days of delivery as long as your return meets our Return requirements.
Privacy & Safety
Your personal data entered to purchase products from tis website is used for order (refund) processing and payment processing purposes only.
The data cannot be used for any other purposes other than those detailed in these Terms & Conditions.
No third party has access to the data (Stripe Payments Platform excepted).
Pricing and Purchasing
The prices in our online shop are charged in AUD / Australian Dollars.
You can view the price in other currencies using our currency converter (top right corner).
All the products remain our property until full payment reached us.
We reserve the right to cancel an order if a fraud is suspected.
If you are under 18 you need to have parental permission to make an order at this website.
The Neutrals is not responsible for any delivery interruptions caused by unpredictable events or force majeure circumstances.
Shipping costs and payment fees are disclosed before confirming the purchase.
Please note that local charges may occur.
Payment Methods
- Credit / Debit Cards (processed via Stripe)